The County of Atlantic, County Executive, Board of Chosen Freeholders, Department of Human Services, and Local Citizen’s Transportation Advisory Committee are pleased to offer a wide range of Transportation services to residents of Atlantic County. The Atlantic County Transportation Unit’s (A.C.T.U.) program is designed to provide necessary services, on a “first come, first served” basis, to the maximum number of county residents, in conjunction with all other service providers in the region. Services are available and provided to Qualified Residents, weekdays, between the hours of 7:00am to 6:00pm, for both Life Essential and Life Enhancing Services.

Qualified Residents

All county residents who are 60 years of age or older, have a disability, are a veteran traveling to/from qualified medical centers, residents of the FTA defined rural western areas of the county, and/or qualified residents, traveling to/from employment, educational, or job training opportunities are all eligible to receive transportation from the A.C.T.U. However Atlantic County may not duplicate services that are available and provided by other service providers. Therefore residents living in institutional or assisted living facilities, or that qualify for service(s) from another transportation provider, may not be eligible for all of Atlantic County’s transportation services. Please call (609) 645 - 5910 for further information on eligibility, and allow the A.C.T.U. staff to assist you in finding the travel solution that provides for your need, while maintaining our goal of providing services to the maximum number of mobile dependent residents of Atlantic County.

Life Essential Services

The following programs are defied as Life Essential Services:

• Dialysis Treatment
• Chemotherapy and/or other forms of on-going cancer treatments
• Daily Nutrition Site Services
• Prescribed Physical and Occupational
• Therapy Programs
• Non-Emergency Medical & Laboratory Appointments
• Weekly Regional Grocery Shopping Programs
• Compensated/Volunteer Employment and/or Educational/Job Training
• All General Public Rural Travel Requests

We recommend that all life essential transportation service requests be scheduled 7 days in advance of service date.

Life Enhancing Services

The following transportation service programs are defined as Life Enhancing Services:

• Non-grocery related shopping services.
• All other social and recreational services.

Reservations

• Reservations are accepted weekdays from 1pm to 4pm
• Requests are accepted on a first come first served basis, with Life Enhancing service requests being scheduled around Life Essential service requests.
• Next and same day trips are accepted whenever space permits

Non-Discrimination Policy

The COUNTY OF ATLANTIC operates it programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964, as amended. Any person who believes that she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint in writing to the COUNTY OF ATLANTIC. To file a complaint, or for more information on Atlantic County’s obligations please use this form or for Title VI write to: COUNTY OF ATLANTIC, 1333 ATLANTIC AVE., ATLANTIC CITY, NJ 08401 Attn. EEO/Title VI Officer.  Transportation services provided by this agency are in whole or part funded through federal funds received through NJ TRANSIT and as an individual you also have the right to file your complaint to both the COUNTY OF ATLANTIC, as well as the Federal Transit Administration, by writing to: Title VI Program Coordinator, East Building, 5th Floor – TCR, U.S. Dept. of Transportation, Federal Transit Administration, Office of Civil Rights, 1200 New Jersey Ave., SE, Washington, DC 20590.

If this information is needed in another language, please call 609-645-5918.

Política de No Discriminación

El CONDADO DE ATLÁNTICO lo opera programas y servicios, sin distinción de raza, color u origen nacional, de conformidad con el Título VI de la Ley de Derechos Civiles de 1964, según enmendada. Cualquier persona que cree que él o ella ha sido perjudicada por una práctica discriminatoria ilegal bajo el Título VI puede presentar una queja por escrito al CONDADO DE ATLÁNTICO . Para presentar una queja o para obtener más información sobre las obligaciones del condado de Atlantic favor utilice este formulario o para el Título VI de escritura a: CONDADO DE ATLÁNTICO , 1333 ATLANTIC AVE, Atlantic City, NJ 08401. A la atención. EEO / Oficial del Título VI . Servicios de transporte de esta agencia se encuentran en todo o en parte financiado a través de fondos federales recibidos a través de NJ TRANSIT y como persona también tiene el derecho de presentar su queja a ambos el condado de Atlantic , así como la Administración Federal de Transporte, escribiendo a : Coordinador del Programa Título VI, East Building, 5th Floor - TCR, Departamento de Transporte, Administración Federal de Transporte, Oficina de Derechos Civiles, 1200 New Jersey Ave., SE, Washington, DC 20590.

Si se necesita esta información en otro idioma, por favor llame al 609-645-5918.

Grievance/Complaint Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of accessibility, services, activities, programs, or benefits provided by the County of Atlantic.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, description of the problem, and suggestions of alternative accommodations. Please use this form (add link) AND a letter The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Title VI Officer Contact Information:
County of Atlantic
1333 Atlantic Avenue Atlantic City, NJ 08401
Attention: Edward Kyle, Title VI Officer 5th floor

If you should have any questions about this plan or procedure, please contact the EEO Officer directly at: 609-343-2241 or via email at: Kyle_edward@aclink.org. If you are need of assistance in completing an ADA Accommodation Request, Please contact: Cristine Chickadel: 609-645-7700 x4386 or chickadel_cristine@aclink.org or by mail:

Atlantic County Division of Intergenerational Services
Attn: Cristine Chickadel, ADA Monitor
101 S. Shore Rd.
Shoreview Bldg.
Northfield, NJ 08225

Upon request, alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities.

Atlantic County Title VI/ADA Grievance/Complaint Form